x789 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by x789 ("the Platform," "we," "us," "our"), the operator of x789.win and all services associated therewith. It sets out the basis on which x789 collects, processes, stores, and discloses personal data relating to players and visitors ("you," "your") who access or use the x789 Platform.

x789 is committed to handling all personal data in accordance with applicable data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality. By registering an account or continuing to use the x789 Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read together with the x789 Terms & Conditions. In the event of any conflict between this Policy and the Terms, this Policy shall prevail in respect of data privacy matters.

2. Data Controller

x789, as the operator of x789.win, is the data controller in respect of personal data collected from players and platform visitors. For all data-related enquiries, including requests to exercise your rights, please contact our support team at [email protected].

3. Personal Data We Collect

x789 collects personal data that you provide directly, data generated through your use of the platform, and data received from third-party service providers where applicable. The categories of personal data we collect include:

3.1 Registration Data

When you create an x789 account, we collect: full legal name, date of birth, residential address (including city — which may include Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad or elsewhere in Pakistan), email address, and telephone number.

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations, x789 may collect copies of government-issued identification documents (such as a National Identity Card (NIC) or passport), proof of address, and, where required for financial compliance purposes, evidence of the source of funds used to deposit into your x789 account.

3.3 Financial Data

x789 collects transaction data relating to deposits and withdrawals, including payment method identifiers (such as JazzCash or Easypaisa account references), transaction amounts in PKR, and transaction timestamps. Full payment credentials are handled exclusively by our regulated payment processing partners and are not stored on x789 servers.

3.4 Usage Data

x789 automatically collects information about how you use the platform, including: pages visited, games played, bets placed, time spent on the platform, device type and operating system, browser type, and IP address.

3.5 Communications Data

Where you contact x789 via live chat, email, or any other support channel, we retain records of those communications to assist in the resolution of queries and to improve our support services.

4. How We Use Your Personal Data

x789 processes personal data on the following legal bases and for the following purposes:

x789 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Sharing Your Personal Data

x789 does not sell, rent, or trade your personal data to any third party. We may share your data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transaction data strictly necessary to process your PKR deposits and withdrawals.
• Game and technology providers: Certified software providers (such as Evolution Gaming, Pragmatic Play, and NetEnt) may receive anonymised or pseudonymised technical data required to deliver their services within the x789 platform.
• Identity verification services: Third-party KYC and AML service providers may process identity documents on x789's behalf under strict data processing agreements.
• Legal and regulatory authorities: x789 may disclose personal data to relevant authorities where required to do so by law, court order, or in connection with regulatory obligations, including anti-money laundering reporting requirements.
• Business transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the relevant acquiring entity, subject to equivalent data protection obligations.

All third parties with whom x789 shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with x789's instructions.

6. Cookies and Tracking Technologies

x789 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit x789.win. The categories of cookies used by x789 are as follows:

• Essential cookies: Strictly necessary for the x789 Platform to function, including session management and login state maintenance. These cannot be disabled.
• Analytical cookies: Used to understand how players navigate and interact with the x789 platform, allowing us to improve performance and user experience. Data collected is aggregated and anonymised.
• Preference cookies: Allow x789 to remember your settings and preferences, such as language and display options, across sessions.

x789 does not use third-party advertising or behavioural targeting cookies. You may control cookie preferences through your browser settings; however, disabling essential cookies may impair your ability to use certain features of the x789 platform.

7. Data Retention

x789 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active account data: retained for the duration of your x789 account and for a minimum period thereafter as required by applicable law;
• KYC and identity verification records: retained for a minimum of five years following account closure, or longer if required by anti-money laundering regulations;
• Financial transaction records: retained for a minimum of five years as required for financial compliance purposes;
• Support and communications records: retained for a period sufficient to resolve any outstanding disputes, typically up to three years after last contact.

Upon expiry of the applicable retention period, x789 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by x789:

• Right of access: You have the right to request a copy of the personal data x789 holds about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data where x789 no longer has a lawful basis for retaining it.
• Right to restrict processing: You have the right to request that x789 restricts the processing of your data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You have the right to object to processing based on x789's legitimate interests in certain circumstances.

To exercise any of these rights, please contact x789 support at [email protected]. x789 will respond to all valid requests within a reasonable timeframe. Note that certain rights may be subject to legal limitations — for example, x789 cannot delete data that it is required to retain by law.

9. Data Security

x789 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and x789 servers;
• Encrypted storage of sensitive data at rest;
• Role-based access controls ensuring that only authorised x789 personnel can access personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of the x789 platform;
• Two-factor authentication options available to all x789 account holders.

Notwithstanding these measures, no data transmission over the internet can be guaranteed to be completely secure. x789 strongly recommends that players use strong, unique passwords for their x789 accounts and enable two-factor authentication.

10. Responsible Gaming and Data

As part of its responsible gaming obligations, x789 monitors player behaviour and account activity to identify potential signs of problem gambling. This includes analysing deposit patterns, play frequency, session duration, and self-exclusion history. This processing is carried out on the basis of x789's legal obligations and its legitimate interest in player protection.

Where x789 identifies a player who may be at risk, we may use contact information to reach out with information about responsible gaming resources. Players who do not wish to receive such communications may opt out; however, x789 may still retain the ability to contact players about responsible gaming concerns where there is a genuine duty of care obligation.

For more information about x789's responsible gaming tools — including self-exclusion, deposit limits, and session timers — please visit our Responsible Gaming page.

11. Children's Privacy

The x789 Platform is strictly intended for persons aged 18 and over. x789 does not knowingly collect personal data from individuals under the age of 18. If x789 becomes aware that it has inadvertently collected data from a person under 18, that account will be immediately suspended and the data deleted. If you believe that a minor has registered on x789, please contact us immediately at [email protected].

12. Changes to This Policy

x789 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. Where material changes are made, x789 will notify registered players by posting a notice on the platform or by email to your registered address. The updated Policy will be effective from the date it is published on x789.win. Continued use of the platform following any update constitutes acceptance of the revised Policy.

For any questions or concerns regarding this Privacy Policy, please contact x789 support at [email protected]. Our support team is available 24/7 to assist all players.